Privacy Policy

Information we may collect

To provide an online casino service, we may collect and use information connected with a player’s account and activity on the website. The information collected depends on how the site is used, what services are requested and what checks are required. Some information is provided directly by the player, while other information is collected automatically when the website or account is used.

Account and contact details

This may include a player’s name, date of birth, residential details, country of residence, username, account credentials and contact details. We may also keep information supplied when a player contacts support, makes an enquiry, submits a complaint or asks for help with an account. Keeping these details helps us create and administer an account, respond to requests and communicate important service information.

Identity and verification information

Where checks are needed, we may request identity or address information and supporting verification documents. This can include copies or details from identity documents, information used to confirm age or location, and records of verification checks. This information may be used to confirm that an account is being used appropriately, help prevent fraud and meet applicable legal or operational requirements.

Payment and transaction records

We may handle payment details, deposits, withdrawals, bets, winnings, account balances and other transaction records. Payment information may be processed through payment providers or other service providers involved in completing a transaction. We use these records to operate account transactions, investigate unusual activity, answer payment questions and maintain appropriate financial records.

Technical, device and usage information

When a player visits or uses the website, we may receive technical information such as an IP address, browser type, operating system, device details, language settings, general location information, pages viewed, access times and information about how the website is used. This information helps with website operation, security, performance, troubleshooting and the improvement of available services.

How information is used

Personal information is handled for purposes connected with providing and managing the website and casino services. We aim to collect and use information in a way that is relevant to those purposes and consistent with the choices available to players.

• To create, maintain and administer player accounts.
• To process deposits, withdrawals and other account transactions.
• To complete identity, age, security and account verification checks.
• To detect, prevent and investigate fraud, misuse, suspicious activity and attempts to compromise an account.
• To provide customer support, respond to enquiries and handle complaints or disputes.
• To operate, secure, maintain and improve the website, systems and user experience.
• To send service messages about an account, transactions, security, changes to the website or other important matters.
• To comply with applicable legal, regulatory, court or official requirements.
• To understand general website use and help plan improvements to services and technical systems.
• To send marketing communications where this is permitted and where the player has provided the required consent or has otherwise chosen to receive them.

Marketing messages may be sent through available communication channels and may relate to services, features or updates. A player can withdraw consent to marketing at any time. Withdrawing marketing consent does not affect service messages that are necessary for account administration, security, transactions or other important operational purposes.

Sharing information with service providers

We may share relevant information with carefully selected providers that help operate the website and services. These providers may support payment processing, identity verification, fraud monitoring, hosting, technical support, communications, security, analytics or customer service. They should receive only information that is reasonably needed for their role and are expected to handle it appropriately.

Information may also be disclosed where necessary to protect the website, players or other people, to investigate suspected unlawful or harmful activity, or to respond to a valid request from an authorised public body or other party with a lawful basis for seeking the information. We do not treat personal information as something to be sold for unrelated purposes.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies. These are small files or identifiers stored on a device or used during a website session. Some may be needed for basic website functions, account access, security and session management. Others may help us remember preferences, understand website performance, measure usage or support relevant communications.

A player can manage or restrict cookies through the settings of their browser or device. Blocking or deleting cookies may affect how parts of the website work, including features that depend on saved preferences, login sessions or security settings. Browser controls vary, so players should check the help information for the browser or device they use.

Protecting information

Reasonable technical, administrative and organisational measures may be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, account security processes, monitoring and safeguards for systems used to handle information. No website, online account or electronic transmission can be guaranteed to be completely secure, so players should keep account credentials confidential and contact support if they suspect unauthorised activity.

How long information is kept

Personal information is generally kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and record keeping. When information is no longer needed, it may be securely deleted, de-identified or otherwise handled in accordance with applicable requirements.

Closing an account does not always mean that every record is removed immediately. Some records must be kept for a period required by law or for legitimate security, fraud prevention, dispute resolution and accounting purposes. The length of time depends on the type of record and the reason it must be retained. Once the relevant period has ended, the information will be dealt with appropriately.

Your privacy choices and data requests

Players may have rights and choices in relation to personal information held about them. These may include asking what information is held, requesting a copy of that information, asking for inaccurate or incomplete information to be corrected, requesting deletion where appropriate and withdrawing consent to marketing communications.

How to make a request

To exercise a privacy right or ask a question about personal information, contact support@tgcasino.click. The request should explain what is being asked for and include enough information to help locate the relevant account or records. We may need to confirm the requester’s identity before providing information or making changes. This is a security measure designed to help prevent personal information being disclosed to the wrong person.

• Access: ask for information about the personal information held and, where appropriate, a copy of it.
• Correction: ask for information that is inaccurate, out of date or incomplete to be corrected.
• Deletion: ask for personal information to be deleted where there is no continuing reason or legal requirement to keep it.
• Marketing consent: withdraw consent to marketing communications or ask for marketing preferences to be updated.

A request may be limited or declined where fulfilling it would adversely affect the rights of another person, compromise security, interfere with fraud prevention, or conflict with a legal or operational requirement. If some information cannot be deleted because it must be retained, we can explain that limitation in general terms where appropriate. Requests are considered carefully and handled within a reasonable period.

Changes to this policy

This Privacy Policy may be updated when the website, services, information practices or relevant requirements change. The latest version will apply from the time it is made available on the website. Players should review this page periodically for updates. If a change is significant, additional notice may be provided through an appropriate account or website communication.