Responsible Gaming

Keep gambling enjoyable and under control

Gambling is based on chance, and there is no guaranteed outcome. Every wager can result in a win or a loss. Previous results do not change the odds of future games, and a losing run does not mean that a win is due. Avoid chasing losses or increasing your stakes in an attempt to recover money. The safest approach is to decide how much time and money you are comfortable spending before you start, then keep to that decision.

Only gamble with money that you can afford to lose after essential costs have been covered. Gambling should not come before rent, mortgage payments, bills, food, education, medical costs or other financial commitments. Never use borrowed money, credit intended for essential expenses or money set aside for someone else to gamble. If a gambling loss would affect your everyday life, the amount being spent is too high.

Practical ways to stay in control

• Set a personal spending limit before playing and do not increase it while gambling.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from essential household spending and savings.
• Avoid gambling when you are upset, tired, stressed, bored or under the influence of alcohol or other substances.
• Treat wins as part of the entertainment experience rather than as income.
• Do not chase losses by placing larger or more frequent bets.
• Keep records of deposits, withdrawals, wins, losses and the time spent gambling.
• Talk openly with a trusted person if gambling begins to concern you.
• Do not allow other people to use your account, and keep your account details secure.
• Make sure that gambling is legal for you and that you meet all applicable age requirements.

Taking a break can help you make clearer decisions. If you notice that gambling is becoming less enjoyable or more difficult to control, stop playing and use the account or support options available to you. You do not need to wait for a serious problem before asking for help. Early action can make it easier to protect your finances, relationships and wellbeing.

It can also help to keep gambling separate from other online activities. Do not gamble simply because you are bored, and avoid using gambling as a response to stress or disappointment. Make time for work, study, family, exercise, hobbies and other activities that support your wellbeing. Gambling should remain one optional leisure activity, not the main focus of your day.

Recognise the signs of gambling harm

Gambling harm can affect finances, relationships, work, study, health and emotional wellbeing. It can develop gradually, and a person may not immediately recognise what is happening. The following signs may indicate that gambling is no longer being kept within safe limits:

• Spending more time or money gambling than you originally intended.
• Thinking about gambling for much of the day or finding it difficult to concentrate on other activities.
• Increasing bet sizes to seek the same level of excitement.
• Feeling restless, irritable or anxious when trying to cut down or stop.
• Chasing losses or returning to gamble soon after losing money.
• Borrowing money, selling possessions or using savings to continue gambling.
• Hiding gambling activity, losses or account information from family, friends or colleagues.
• Arguing with people close to you because of gambling or withdrawing from normal relationships.
• Missing work, study, appointments or other responsibilities.
• Feeling guilt, shame, hopelessness or distress after gambling.
• Gambling to escape problems, low mood, stress or difficult emotions.
• Trying to stop or reduce gambling but being unable to maintain the change.

One sign does not automatically mean that you have a gambling disorder, but it is worth taking seriously. Several signs together, or any pattern that is causing financial or personal harm, are a reason to stop gambling and seek independent support. Speaking with a qualified support service or health professional can help you understand your options without judgement.

Questions to ask yourself

1. Have I spent more money or time gambling than I planned?
2. Have I tried to cut down or stop and found it difficult?
3. Have I hidden or minimised my gambling from someone I trust?
4. Has gambling affected my bills, savings, work, study or relationships?
5. Do I gamble when I am stressed, lonely, angry or trying to escape a problem?
6. Would I be comfortable discussing my recent gambling with a trusted person?
7. Would taking a complete break help me feel more in control?

Answering yes to any of these questions is an opportunity to pause and review your habits. Consider stopping play, discussing your concerns with someone you trust and contacting an independent Australian support service. You can ask for assistance even if your gambling has only recently become a concern.

Tools and steps to manage your play

TG.Casino may provide account features that help you manage your gambling. Depending on the options available, these may include deposit or spending controls, time reminders, activity information, temporary breaks or account closure. These tools are designed to support your decisions, but they work best when used before gambling becomes difficult to manage. Review the available settings in your account and choose limits that reflect your real budget and circumstances.

Set limits before you play

Consider setting a maximum amount you can deposit or spend over a chosen period, together with a maximum playing time. A limit should be affordable even if the full amount is lost. Do not treat a limit as a target that must be reached. If you find yourself repeatedly changing a limit, asking for it to be increased or finding ways around it, stop gambling and seek support.

Review your limits when your personal circumstances change. Changes to income, employment, household expenses, health or family responsibilities may affect what you can reasonably afford. A limit that was suitable in the past may no longer be appropriate. If you are unsure what amount is affordable, consider speaking with a financial counsellor before continuing to gamble.

Take a break or close your account

A temporary break can create space to review your habits and focus on other activities. During a break, avoid opening another gambling account or using another person’s account. If you want to stop gambling altogether, consider requesting account closure or a longer-term exclusion where that option is available. Account closure or exclusion should be treated as a firm decision, not as a temporary challenge to overcome.

If you request a gambling break, account restriction or exclusion, follow the instructions provided through the relevant account or support process. Do not create a new account to avoid a restriction. If another person may be affected by your gambling, tell them that you are taking steps to protect your finances and wellbeing. You may also wish to ask your bank or financial institution whether additional gambling transaction controls are available.

Protect your account and personal information

• Use a strong, unique password and keep it private.
• Do not share your login details or allow another person to gamble through your account.
• Log out on shared devices and check your account activity regularly.
• Contact the appropriate TG.Casino support channel if you notice activity that you do not recognise.
• Keep payment methods and personal information up to date so account controls can operate correctly.
• Do not try to bypass age, identity, account or responsible gaming checks.

If you are under the legal gambling age, do not create or use an account. Parents and carers should use suitable device, payment and account controls to help prevent children from accessing gambling services. Gambling accounts should be used only by the verified account holder.

Getting help and supporting someone else

You can ask for help at any stage. If gambling is affecting your money, relationships, work, study or mental health, consider speaking with an Australian gambling support service, a qualified counsellor, a financial counsellor, your doctor or another health professional. These services can help you make a plan, understand your options and address related issues such as debt, stress, anxiety or conflict at home.

When seeking support, be honest about how often you gamble, how much you spend, whether you chase losses and whether you have borrowed money. You can write down recent activity before an appointment if that makes the conversation easier. Ask about confidential support, financial guidance and practical steps such as blocking access, arranging safer money management or taking a complete gambling break.

If you are worried about another person

Raise your concerns calmly and choose a private time to talk. Focus on specific behaviour and its impact rather than making accusations. For example, you may explain that you have noticed money problems, secrecy or missed responsibilities. Encourage the person to speak with an independent support service, but remember that you cannot control another adult’s decisions. Protect shared finances, avoid lending money to cover gambling losses and seek advice for yourself if the situation is affecting your wellbeing.

• Choose a calm time and listen without interrupting.
• Use clear observations instead of labels or blame.
• Encourage a break from gambling and professional support.
• Do not promise to keep serious financial or safety concerns secret.
• Protect household bills and essential funds where possible.
• Seek independent advice if debt, family conflict or safety concerns are involved.

Urgent support

If gambling has contributed to thoughts of self-harm, suicide, violence or another immediate danger, treat the situation as urgent. Move to a safe place and contact emergency services or an appropriate crisis service in Australia. If you can do so safely, stay with the person and involve someone they trust. Gambling losses are never worth risking a life, and help is available.

Responsible gaming is an ongoing practice. Review your limits regularly, take breaks when needed and act early if your gambling changes from entertainment into a source of stress. TG.Casino encourages players to make informed decisions, use available account controls and seek independent help whenever gambling is no longer feeling safe or manageable.